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There have been a small number of users that have reported that their Xbox One is turning off unexpectedly. This is not the same issue as the system not powering up.
Possible solutions:
This could be a malfunction, but there are other causes that anyone can fix. Before you contact Microsoft, try these steps to see if the issue can be resolved.
- Check the ventilation on the system. If it is overheating, you should get a warning message before the system shuts down. If you do, turn off the console and wait at least an hour. Make sure the Xbox One has enough ventilation and try again. If this persists, contact Microsoft.
- Check the light on the power brick. If you notice the light is flickering or black, then this is most likely a power issue.
- Check to see if your Xbox One is set to turn off automatically. Head to Settings, then select Power & Supply, then choose Turn Off After. Choose the Don’t Turn Off Automatically option and you are set.
- Make sure the AC outlet your Xbox One is plugged into is functioning properly.
Source: Digital Trends
