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Fixing XBox One Update Problems

If you run into problems installing an Xbox One update or right after installing the One update you are not alone. Common issues with the update include:

  • Storage on your console is full, or almost full.
  • Something went wrong with the update.
  • Error codes.
  • Being stuck at the green startup screen animation
  • Black screen

Depending on the problem you may need to a couple of things. Here are a few things to try first.

  • Out Of Space. Go to My Games & Apps. Remove any games that you no longer play, apps that you don’t use, or betas that have finished. Highlight the item you want to delete, then press the menu button on your controller, then tap uninstall. Once you’ve done this, try installing the update.
  • Problem With The Update. Check your internet connection. Go into Settings, then Network, then Test Network Connection. If there are any issues, this will find it and walk you through how to fix it.
  • Error Codes.. To see what error codes you might be experienceing, hold all the triggers and bumpers on your controller.

There are some error codes that are related to issues you can fix yourself, then there are that  signal a hardware problem take in for repair or get a replacement from Microsoft. Here are some codes and what they mean.

  • Error Code E101, E203, E305, 800701e7 – You need to download and run the Offline System Update Diagnostic tool.
  • Error Code E200 or E204 – Perform a full restart of the console.
  • Error Code 8007019x, 8019019x, 87ddxx or 80072xxx – Check your network settings.

Stuck on the Xbox One Green screen after installing an update, hold the power button on the front of the console for 10 seconds. Once it shuts off, unplug it, wait 30 seconds, then plug it back in, and try the update again. If this doesn’t work, and you’re stuck on the green screen for 10+ minutes, you’ll need to use the Offline System Update Diagnostic tool. Users that see a black screen, and it lasts for 10+ minutes, also need to run this tool.

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